Unparalleled partner to more than 4000 companies and institutions in Macedonia in their international communication
The courier company DHL Express Macedonia is marking this month an important anniversary – 20 years of its operations in the Republic of Macedonia. Focused from the very beginning towards innovations and introduction of new technologies and new services for its customers, today DHL Macedonia is undisputable and clear leader in the market of express delivery of goods and logistics in Macedonia, providing everyday support to more than 4000 companies and institutions in Macedonia in their international communication.
As an equal member of “Deutsche Post DHL”, DHL Express Macedonia was established with 100% foreign capital and has been part of the global DHL network for two decades. At the Macedonian market, it offers a wide array of services in both national and international transport; services that are recognizable and distinct from the others offered in this industry. What is particularly important for the heavyweight shipment deliveries is the fact that as of the year 2001 onwards, DHL Express Macedonia is connected, on a daily basis, with the international DHL network with its own cargo plane with capacity of 4.5 tonnes, which transports 5 times a week, to and from Skopje Airport, on all working days. Thanks to this investment, the standard transit performances (overnight delivery) are available to the customers in Macedonia, the same as in the EU countries, regardless of the weight and volume of their shipments.
“It is our special pride and pleasure to celebrate our 20th anniversary in Macedonia. Precisely 20 years ago, DHL recognised the needs of the Macedonian companies for high-quality, fast and safe transportation of their deliveries. As of then, we have approached our work in a responsible manner, with passion, monitoring carefully and on a daily basis the variable needs of the customers in Macedonia and making efforts to incorporate, as fast as possible, everything lacking in the market, so as to enable better, faster and more efficient operations for the Macedonian companies. All that contributed to an increased trust and greater number of customers. DHL shall continue to make efforts to attend to their needs, improve the quality of the service and increase the number of services currently being offered at the market.” – said Mr. Radoslav Nanovik, General Manager of DHL Macedonia.
DHL Express Macedonia has 59 professionally trained employees and its own fleet of 30 vehicles which enables the efficient functioning and complete coverage of the entire established working process, which functions equally in each part of the DHL’s network. During the entire process, the deliveries never leave the DHL distribution system, that is, in every given moment one can know the status of the shipments, where they currently are, and detailed data can be provided on the items delivery and delivery confirmation.
DHL’s fleet provides for standard and fastest timeframe of delivery of items, to and from Macedonia, by providing highest level of safety for the items. The customs storage facility enables fast completion of all import-export and transit procedures by the professional team of DHL Express Macedonia, and as a result of the increased storage capacity and the increased resources in the department for customs mediation, DHL also offers its customers a wide array of logistics services, which previously required engagement of various suppliers.
The new state-of-art service centre, with its installed systems, the improved operational processes and by placing all activities “under one umbrella”, enables reduction of the duration of the ground operations, increased quality of the customs and mediation activities and increased safety. Combined with the improved flight schedule of the DHL plane (earlier landing in the morning and later take-off in the evening), DHL customers in Macedonia are provided with significantly improved daily service performances, that is, availability of their import shipments earlier during the day and a possibility to send the export shipments later in the day.
The quality is also confirmed with the obtained quality certificates ISO 9001:2000 (in 1998), ISO 14001:2004 for environment protection and the international TAPA (Technology Asset Protection Association) Certificate, the highest recognition for safety and security level in transportation and logistics. In 2009, as well as in 2011/12, the successful and high-quality operations of DHL Macedonia were acknowledged with the “Superbrand” recognition award.