Call for Panelists: Feb 17th Event on Consumer Protection and Competition January 18, 2016

AmCham Macedonia is planning a high profile event entitled “Consumer Protection and Competition in Focus”, aimed at promoting best practices and raising awareness among local business people of associated risks and challenges in these fields.

Please contact the Executive Office if you are interested in sitting on a panel and/or delivering a short presentation on one of the following themes to a general business audience:

  • Complaints management in theory and in practice: Legal framework, penalties, institutional responsiveness, court process
  • Customer relationship management (CRM) systems in Macedonia – best practices, cost-effective solutions
  • Is the customer always right? How can companies protect themselves from abusive customers?
  • EU and regional competition and consumer protection trends
  • Other topic: _________________________________________________

In addition to our member company representatives, we will invite the Consumer Protection Agency to actively participate and potentially provide an international speaker on warranty & complaint mediation trends in the EU.

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