Monet Software, leading global provider of cloud-based workforce optimization solutions for contact centers partners with Bright Pattern, omnichannel contact center vendor. The solution brings a multitude of forecasting and scheduling benefits to contact center managers and agents alike.
Monet WFO Live includes workforce management, call recording, quality monitoring and performance management. The software is built to improve contact center service levels and reduce operational cost while providing more predictable and flexible scheduling and staffing.
“Monet’s WFO Live Workforce Optimization provides customers an easy, affordable and scalable solution for forecasting, scheduling, quality and performance management in the cloud.” said Chuck Ciarlo, CEO at Monet Software. “The time and cost-saving benefits of combining Monet with Bright Pattern’s blended multichannel contact center technology, will allow contact centers to take advantage of complete cloud technology solutions in delivering a superb customer experience.”
“We are excited to expand our WFM integration network to provide Bright Pattern customers with all prefered WFM providers like Monet, said Konstantin Kishinsky, CEO of Bright Pattern. “Monet WFM for call centers provides a proprietary forecasting algorithm to ensure agent productivity while cutting costs with accurate forecasting and scheduling. WFM software is crucial in an omnichannel contact center and Monet has proven to be an exceptional vendor over the years.Category: Member News